All Sales Final
Every signed copy sold through this site is a personal item — signed by hand and sent with care. Because of that, all sales are final. We appreciate your understanding.
Damaged in Transit
If your order arrives damaged, we absolutely want to make it right. Please contact us within 30 days of delivery at peter@petermansell.ca with your order number and a clear photo of the damage. We’ll arrange a replacement or issue a full refund — whichever you prefer. We aim to respond to all damage claims within 2 business days.
Please note that we are not responsible for delays or damage caused by the shipping carrier once a package has left our hands. However, we will do our best to work with you to resolve the situation fairly.
Missing Packages
If your package is marked as delivered but has not arrived, please wait 2–3 business days before reaching out, as carrier tracking can sometimes update ahead of actual delivery. If your order is still missing after that window, contact us and we’ll look into it together.
Digital Orders
Digital purchases — including e-books in all formats — are non-refundable. Once a digital file has been delivered, the sale is considered final.
Get in Touch
For any questions about your order, don’t hesitate to reach out at peter@petermansell.ca. We’re a small independent operation and we take every order personally.
Thanks for supporting an indie author. It genuinely means a lot.
— Peter